Question 1

What does Puzzle do?

Accepted Answer

We are an independent UK creative and digital agency working across brand identity, web design and development, UX and UI design, digital product design and AI design. Most projects use two or three of those together rather than one in isolation. The common thread is that the work is judged by whether it does the job it was made for.

Question 2

Why work with a newly founded agency?

Accepted Answer

Because our reputation is being built right now, on this work. A newer studio has no back catalogue to coast on and no incentive to hand your project to whoever is free — which tends to mean more attention, more directness, and more interest in whether the thing actually worked after launch.

Question 3

Where is Puzzle based?

Accepted Answer

Hampshire, in the UK. We work with clients across the country and remotely, and we are happy to meet in person where it genuinely helps — usually at the start, when the brief is still being shaped.

Question 4

What types of businesses do you work with?

Accepted Answer

Businesses with something real to build and a reason to care how it performs, rather than a particular size or sector. Our published work spans ecommerce, B2B machinery and made-to-measure manufacturing. What matters more than the industry is whether design genuinely changes whether people understand you, trust you or come back.

Question 5

Can Puzzle work alongside our existing team?

Accepted Answer

Yes, and it is often the better arrangement. We work with in-house marketing, product and development teams as the discipline they are missing rather than a replacement for the ones they have. That means sitting close enough to understand how your team actually works while staying outside it enough to ask useful questions.

Question 6

How does a project with Puzzle start?

Accepted Answer

With a conversation about the problem rather than the deliverable. We would rather spend the first week making the brief sharper than the last month building the wrong thing well. If you already know the shape of the work, the scope builder on the services page is a quicker way in.

Question 7

Do you offer ongoing design support?

Accepted Answer

Yes — a retainer is a fixed number of days a month pointed at whatever is most useful, across any of our disciplines. It suits teams with a steady stream of work rather than one defined project. If you need one website and then nothing for a year, a project is the honest answer and costs less.

We're new. Our standards aren't

Building a reputation, one result at a time

How we judge it

Good design has a job to do

What we do

Six disciplines, usually two or three at once

Brand identity

Web design & development

UX & UI design

Digital product design

AI design

Retainer

How we can work together

Three shapes. Pick the one that fits

Project

Focused engagement

Retainer

Why Puzzle

Clarity beats decoration

Useful beats impressive

Good work should survive the launch

About Puzzle

FAQs

Want to book an intro meeting with us?